Support
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Email us
We aim to reply within 2 business days. Please include your business name and, if it is about one statement, the customer's name. Never send card numbers or passwords.
Quick answers
- Common questions
- How it works
- What a statement looks like
- Security and how to disconnect
- Refunds and cancellation
Common problems
A customer was not sent a statement
Check they have an email address in Square and still owe money on a published invoice. Customers without an email are listed in your preview.
An amount looks wrong
Statements use the invoice and payment details in Square. Fix the invoice in Square and the next statement will show the change. If it still looks wrong, email us.
Square says the connection failed
Start again from Connect Square. You need to sign in as the Square account owner or a team member with permission to manage apps.